NO REFUNDS NO EXCEPTIONS. NO CANCELLATIONS. Exchange for Store credit only. Items purchased from SHOP B.DAI are eligible for Exchange or store credit within 3 days after delivery.
FINAL SALE items are not eligible for exchange, or store credit.
Customer are responsible for return shipping .
NO CHANGES may be made once an order has been placed.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
SWIMWEAR AND LINGERIE - May not be returned
TOPS AND DRESSES - Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .
We will send you an email when your return package is delivered back to us. Please note, returns do take us 3-10 business days to process upon reaching our facility.
Once your return is processed and your credit is issued, you will receive a confirmation email.
If you receive an item that is damaged, please contact customer service immediately.
THINGS TO KNOW:
- B.Dai will not process a credit for requests submitted after 3 days from receiving your order.
- B.Dai will not process a credit if item(s) appears to have been worn. Store credit is only issued if the item(s) is returned unworn, unwashed, free of any stains (makeup, deodorant, etc), and with any/all product tags still attached.
- Sale items, items purchased using discount/promo code, swimwear/lingerie, and accessories are final sale
- You can use your store credit on ANYTHING , and it NEVER expires.
- All shipping fees are non-refundable, and you are responsible for the cost of return shipping.
- Items purchased using a free shipping option are subject to a $13 restock fee that will be deducted from your store credit.
- We recommend you track your returned packages and/or buy insurance. We are not responsible for returned items that get lost in the mail
- Your return authorization number is only valid for 3 days. Any returns received after 3 days it will not be accepted.
- B.Dai will ONLY ISSUE STORE CREDIT. No exchange or refunds. No exceptions